Frequently

Asked

Questions

  • We recommend arriving 10 minutes early. This gives you time to check in, use the washroom, and settle in before your appointment without feeling rushed. If it’s your first visit, you’ll also need to complete an intake form, so arriving early helps ensure your treatment can begin on time.

  • We understand that sometimes plans change. Just give us a call as soon as possible, ideally 24 hours before your appointment, and we’ll be happy to help you reschedule. Cancellations made within 24 hours may be subject to a 60% cancellation fee plus GST.

  • Yes, we offer direct billing to many insurance providers for your convenience. We recommend checking with your insurance provider beforehand to confirm your coverage.

  • There’s no right or wrong way to enjoy your massage. Some people like to chat, some prefer quiet, and some do a little of both. Whatever helps you feel comfortable and relaxed, that’s perfectly okay. At Touch of Hands, this time is for you.

  • No, you don’t need to undress completely. You can undress only as much as you feel comfortable with. You will always be properly draped, and only the area being worked on is exposed. Your comfort comes first, always.

  • Yes! Below are the discounts we offer for all facial and massage services:

    First Visit: 15% OFF your first appointment

    First Responders & Community Professionals: 10% OFF
    Teachers • Police • Doctors • Nurses

    Seniors: 10% OFF

    Weekday Special: 10% OFF
    Monday–Thursday | 9:00 AM–1:00 PM

    Birthday: 10% OFF

  • Yes! We offer a loyalty card. We’ll give you a stamp for each massage or facial session, and you can pick up your loyalty card in the clinic. After 6 sessions, enjoy 50% off your next appointment!